Troubleshooting

Here you can find additional information allowing you to solve possible troubles with the Microsoft Active Directory connectivity in Omada Identity.

Log entry for failing domain controller

When a domain controller is out of commission, the Microsoft API that the is calling should automatically assign other, viable, domain controller.

To verify which domain controller is failing search the domain controller phrase in the Message column in import log. There you can see which message was returned from Microsoft DirSync API.