15 April 2026
Initial rollout date: 4th May 2026
Estimated completion date: 12th May 2026
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Cloud Application Gateway version
Import worker: 15.0.0.2336
Provisioning worker: 15.0.0.1087
Resolved bugs and issues 
Unwarranted resets
There was an issue with the existing accounts being treated as missing due to an exceeded AD import threshold. It initiated job recreation and caused a password reset for a substantial number of users.
The issue was resolved by reverting to a stable state, and while the import was halted, threshold values were increased to prevent repeated violations. To contain the risk of recurrence, the system state inconsistencies were corrected.
INC-310805
HR import failure
The HR import failed due to a timeout after the Horizons update. The root cause was an identity missing a required internal business key, which caused the import to stall at the IdentityJoin step.
The issue was resolved by updating the identity with the unique business key, unblocking the import process.
INC-308354
Missing DeletionTime
Following the Horizons update (23.03), there was an issue with identities marked as deleted, missing the DeletionTime attribute. As a result, the ExpirationTime field values were not populated, causing failures in identity lifecycle processing, including import failures.
The issue was resolved by correcting the handling of missing fields, related to deletion, in the identity data. Affected records were reprocessed to ensure the DeletionTime attribute and ExpirationTime fields were correctly populated.
INC-311099 INC-311599