Troubleshooting

Here you can find guidance on identifying, diagnosing, and resolving common problems encountered during the use of Horizons. Whether you're facing configuration challenges, performance issues, or unexpected errors, the steps outlined here will help you address them efficiently.

Handling deleted identities in the HR system

In a situation where an identity has Terminated status in Omada Identity, and then it is deleted in the HR system, the identity recalculation is not initiated, which disrupts the proper identity handling.

To ensure that mandatory changes are introduced to the identity in Omada Identity after it was deleted in the HR system, we recommend adding an extension attribute in the mappings, for example, DeleteInHr which would initiate recalculating after detecting that the identity was deleted from the HR system.