Version: Cloud

List of Key Performance Indicators

Expand the following sections to learn more about each KPI:

# non-certified assignments

Parameter	Description
KPI name	# non-certified assignments
KPI goal	Shows the open recertification for access rights to allow for planning the next survey campaign.
Priority	120
Short description	The KPI gives a direct number of assignments that have not been recertified. The KPI directly delivers the assignments that should be included in the next access review survey campaign.
Stakeholder to be addressed	IGA Team Managers Audit
Classification	Risk & Compliance
Method of measurement	All CRAs without a survey verdict that has compliance state: Explicitly Approved Orphan Assignment Not Approved In Violation Pending Deprovisioning CRAs with the compliance states Implicitly assigned, Implicitly Approved, or None are not counted.
Baseline	The baseline is 0. No thresholds have been configured in the Omada Identity portal, but an administrator can add these in the Key Performance Indicator configuration.
Available to user groups	System administrators Auditors Managers (filter on managed identities/context)
Configuration options	Non-certified Resource Assignment

# assignments granted without desired state

Parameter	Description
KPI name	# assignments granted without desired state
KPI goal	Identify unnecessary access rights
Priority	140
Short description	This KPI helps to enforce the need-to-know principle. If a system administration can grant access rights without approval in Omada Identity, it is possible that Identity gets unnecessary access rights. This KPI supports evaluation of the risk associated with unnecessary access rights.
Stakeholder to be addressed	IGA Team Managers Audit
Classification	Risk & Compliance
Method of measurement	All resource assignments in the Data Warehouse with status “Not Approved”, excluding indirect resource assignments.
Baseline	-
Available to user groups	System administrators Auditors Managers (filter on managed identities/context)
Configuration options	-

# orphan accounts

Parameter	Description
KPI name	# orphan accounts
KPI goal	Measures orphan accounts to ensure governance and improve internal processes to prevent orphan accounts
Priority	150
Short description	This KPI measured the accounts Omada Identity cannot assign an owner to. The reasons for such a situation are, for example: An employee left the company, but the account is not deleted yet. A technical account has no person assigned to it. To assign orphan accounts you can either update the Account rules for the system or run an Orphan account survey to assign the orphaned accounts to an owner.
Stakeholder to be addressed	IGA Team Managers Audit
KPI ID	KPI.GOV.03.02
Classification	Risk & Compliance
Method of measurement	Number of Accounts in Data Warehouse that are not matched to an actual identity (orphan assignment).
Baseline	There should be 0 orphan accounts. Default thresholds defined: OK: lower than 100 Monitor: between 100 and 200 Take action: above 200
Available to user groups	System administrators Auditors System owners (filter on owned systems)
Configuration options	-

# accounts belonging to inactive identities

Parameter	Description
KPI name	# accounts belonging to inactive identities
KPI goal	Measures orphan accounts to ensure governance and improve internal processes to prevent orphan accounts.
Priority	170
Short description	This KPI measured the accounts that are not assigned to an active identity. The reason for such a situation may be, for example: An employee left the company, but the account is not deleted yet. You should also ensure that your offboarding processes works as expected.
Stakeholder to be addressed	IGA Team Managers Audit
Classification	Risk & Compliance
Method of measurement	Number of Accounts in Data Warehouse that are matched to identities that are terminated, inactive or disabled. No thresholds have been configured in the Omada Identity portal, but an administrator can add these in the Key Performance Indicator configuration.
Baseline	There should be 0 orphan accounts.
Available to user groups	System administrators Auditors System owners (filter on owned systems)
Configuration options	Identity Active Status

# resources without owners

Parameter	Description
KPI name	# resources without owners
KPI goal	Measures orphan resources to ensure governance and improve internal processes to prevent orphan accounts.
Priority	160
Short description	This KPI measured the resources that Omada Identity cannot assign an owner to. You can use the Control Policy “Resources without owners” to assign owners to the resources.
Stakeholder to be addressed	IGA Team Resource owners Audit
Classification	Risk & Compliance
Method of measurement	Resources in the Data Warehouse where there is no owner on the resource or its resource folder. It does not count account resources, or resources internal to Enterprise Server.
Baseline	There should be 0 orphan groups. No thresholds have been configured in the Omada Identity portal, but an administrator can add these in the Key Performance Indicator configuration.
Available to user groups	System administrators Auditors System owners (filter on owned systems) Resource owners (filter on owned resources)
Configuration options	-

# resources owned by inactive identities

Parameter	Description
KPI name	# resources owned by inactive identities
KPI goal	Measures orphan resource to reinstall governance and improve internal processes to prevent orphan resources.
Priority	330
Short description	This KPI measured the resources that are owned by one or more inactive identity. Note that the resource may have other active owners. Ensure that you have processes in place that transfers ownership when an identity leaves the organization.
Stakeholder to be addressed	IGA Team Resource owners Audit
Classification	Risk & Compliance
Method of measurement	Resources where at least one owning identity has an identity status that is not active. It is possible to change which statuses count as active. The resource may have other owners that are active.
Baseline	There should be 0 orphan groups.
Available to user groups	System administrators Auditors System owners (filter on owned systems) Resource owners (filter on owned resources)
Configuration options	Identity Active Status

# resources without assignments

Parameter	Description
KPI name	# resources without assignments
KPI goal	Measures unused resources to reinstall governance and improve internal processes.
Priority	180
Short description	This KPI measures the resources that do not have any active assignments. Newly created resources may be without assignments for a period.
Stakeholder to be addressed	IGA Team Resource owners Audit
Classification	Efficiency
Method of measurement	Resources that have no matching assignments in the Data Warehouse.
Baseline	There should be 0 continuously unused resources
Available to user groups	System administrators Auditors System owners (filter on owned systems) Resource owners (filter on owned resources)
Configuration options	-

# stale accounts (unused accounts)

Parameter	Description
KPI name	# stale accounts (unused accounts)
KPI goal	Measures unused accounts to reinstall governance and improve internal processes to prevent orphan accounts.
Priority	190
Short description	This KPI measures unused accounts to enable a review to validate the need of these accounts.
Stakeholder to be addressed	IGA Team Managers Audit
Classification	Risk & compliance
Method of measurement	Accounts that have not been used for a period. The parameter is by default 60 days but can be configured in the configuration object Analysis Services Configuration, using the parameter Stale account logon days. Accounts that do not have a value for “LastLogon” are not counted. As Omada Identity can only have this information if Omada Identity has a transparent view into the target systems, in most installations this KPI will measure AD accounts only.
Baseline	The baseline is 0. No thresholds have been configured in the Omada Identity portal, but an administrator can add these in the Key Performance Indicator configuration.
Available to user groups	System administrators Operation administrators Managers (filter on owned systems) System owners (filter on owned systems)
Configuration options	Parameter Stale account logon days that is used to configure how many days are counted. Default: 60 days.

% compliant assignments

Parameter	Description
KPI name	% compliant assignments
KPI goal	Give an overview of the compliance level of the IGA solution.
Priority	200
Short description	The KPI calculates the percentage of compliant assignments based on their compliance status.
Stakeholder to be addressed	IGA Team Managers Audit
Classification	Risk & Compliance
Method of measurement	All CRAs with status: Compliant: Explicitly approved Implicitly approved None Not compliant: Pending deprovisioning Not approved In violation Orphan assignments
Baseline	Default thresholds: OK: above 20 Monitor: between 1-20 Take Action: lower than 1.
Available to user groups	System administrators Auditors Managers (filter on managed Identities/Contexts)
Configuration options	Resource Assignment Compliance State

# identities with high risk level

Parameter	Description
KPI name	# identities with high risk level
KPI goal	Enable organization to monitor risk and act if unusual changes occur. Increases in the number of assignments should be monitored and mitigated if necessary.
Priority	210
Short description	The number of identities with a high risk-level is an indication of the risk and compliance level of the organization.
Stakeholder to be addressed	IGA Team Managers Audit
Classification	Risk & Compliance
Method of measurement	Number of identities with a risk level “high”.
Baseline	-
Available to user groups	System administrators Managers (filtered on owned identities) Auditors Security Officers
Configuration options	Identity Active Status mapping that maps which identity statuses are counted Risk Level text mapping that maps which risk levels are counted

# resources with high risk level

Parameter	Description
KPI name	# resources with high risk level
KPI goal	Enable organization to monitor risk and act if unusual changes occur.
Priority	220
Short description	The number of resources with a “high” risk level. is an indicator of the risk and compliance status of the organization. Increases in the number of assignments should be monitored and mitigated if necessary.
Stakeholder to be addressed	IGA Team Managers Audit System owners Security & Compliance
Classification	Risk & Compliance
Method of measurement	Number of CRAs with a “high” risk level. It excludes indirect resource assignments in the Data Warehouse.
Baseline	-
Available to user groups	System administrators Resource owners (filtered on owned resources) Auditors Security Officers
Configuration options	Risk Level text mapping that maps which risk levels are counted.

# assignments with high risk level

Parameter	Description
KPI name	# assignments with high risk level
KPI goal	Enable organization to monitor risk and act if unusual changes occur.
Priority	230
Short description	The number of assignments with a “high” risk level. is an indicator of the risk and compliance status of the organization. Increases in the number of assignments should be monitored and mitigated if necessary.
Stakeholder to be addressed	IGA Team Managers Auditors System owners Security & Compliance
Classification	Risk & Compliance
Method of measurement	Number of assignments in the Data Warehouse with a risk level “high”.
Baseline	-
Available to user groups	System administrators Managers (filtered on owned identities) Auditors Security Officers
Configuration options	Risk Level text mapping

# identities created via import

Parameter	Description
KPI name	# identities created via import
KPI goal	Provide information about new Identities coming from HR Systems.
Priority	240
Short description	The Key Figure counts identities imported to Omada Identity. The large increases should reflect business events like reorganizations, Merger and Acquisition activities
Stakeholder to be addressed	IGA Team Operations HR
Classification	Master data
Method of measurement	Counts identities where the OISID is greater than 1000000000. These identities originate from an external system and are imported via the Data Warehouse.
Baseline	-
Available to user groups	System administrators Operation administrators Data administrators
Configuration options	-

# identities created manually

Parameter	Description
KPI name	# identities created manually
KPI goal	Provide information about Identities not contained in delivery of any HR system but still needed in Omada Identity.
Priority	250
Short description	The Key Figure counts identities created via an Omada Identity. The large increases should reflect business events like reorganizations, Merger and Acquisition activities
Stakeholder to be addressed	IGA Team Operations HR
Classification	Master data
Method of measurement	Counts identities where the OISID is lower than 1000000000. These identities originate from an internal Omada Identity process, including those created through API integration, CIAM, and data exchange. It includes identities created from the CIAM module as well as through Omada Identity processes.
Baseline	-
Available to user groups	System administrators Operation administrators Data administrators
Configuration options	-

# all identities

Parameter	Description
KPI name	# all identities
KPI goal	Provide information about al Identities in the IGA solution.
Priority	260
Short description	The KPI is a Key figure that measure the total number of identities. The fluctuations of the time series should reflect business events like reorganizations, M&A activities. In a stable environment there should be no large fluctuations.
Stakeholder to be addressed	IGA Team Operations HR
Classification	Master data
Method of measurement	Counts all identities in the Data Warehouse.
Baseline	-
Available to user groups	System administrators Operation administrators Data administrators
Configuration options	-

# active identities

Parameter	Description
KPI name	# active identities
KPI goal	Provide information about active Identities in the IGA solution.
Priority	270
Short description	The Key Figure counts the total number of active identities.
Stakeholder to be addressed	IGA Team Operations HR
Classification	Master data
Method of measurement	Count active identities in the Data Warehouse.
Baseline	-
Available to user groups	System administrators Operation administrators Data administrators
Configuration options	Identity Active Status

# external identities

Parameter	Description
KPI name	# external identities
KPI goal	Provide stakeholder with a number as a starting point to verify all checks against contracts, Non-Disclosure agreements and other compliance requirements.
Priority	280
Short description	The number of external identities is the number of identities flagged as “external” in some way. This number reflects the external users in Omada Identity only. The definition of “external” can vary from customer to customer. The KPI give the number of these external Identities. All these identities must be checked against contracts, Non-Disclosure agreements and other compliance requirements to keep them as valid Identities in Omada Identity.
Stakeholder to be addressed	IGA Team Procurement HR or other units responsible for managing externals for the company
Classification	Master data
Method of measurement	All identities with Identity category: Contractor or Customer with identity status: Active or Pending.
Baseline	-
Available to user groups	System administrators Operation administrators Data administrators
Configuration options	Identity Active Status Identity Category

# technical identities

Parameter	Description
KPI name	# technical identities
KPI goal	Provide information about the volatility of the lifecycle of technical Identity.
Priority	290
Short description	The number of requests for a technical Identity is an indication of the volatility of the lifecycle of technical Identities. If there are no reorganizations, no M&A activities and similar events the volatility should be low and show no large fluctuations.
Stakeholder to be addressed	IGA Team Operations Auditors
Classification	Master data
Method of measurement	All identities with Identity type: Machine. It counts both active and terminated identities.
Baseline	-
Available to user groups	IGA Team Operation administrators Auditors
Configuration options	-

# SoD constraint violations

Parameter	Description
KPI name	# SoD constraint violations
KPI goal	The KPI delivers a direct number which is for direct use for audit and management.
Priority	110
Short description	This Key Figure measures the total number of resource assignments that are in violation to a Constraint policy. This KPI does not give an indication about associated risks.
Stakeholder to be addressed	IGA Team Audit Management
Classification	Risk & Compliance
Method of measurement	All CRAs with status in violation or “overridden”.
Baseline	Default thresholds: OK: lower than 100 Monitor: between 100 and 200 Take action: above 200
Available to user groups	System administrators Auditors Security Officers Managers (filter on managed identities/context)
Configuration options	-

# managed identities

Parameter	Description
KPI name	# managed identities
KPI goal	Give managers an overview of managed identities
Priority	130
Short description	This Key Figure measures the identities owned or managed by you. It includes both active and terminated identities.
Stakeholder to be addressed	Managers
Classification	Master data
Method of measurement	Shows the content of the Portal view "My identities".
Baseline	-
Available to user groups	Managers
Configuration options	-

# owned resources

Parameter	Description
KPI name	# owned resources
KPI goal	Give resources owners an overview of resources
Priority	100
Short description	This Key Figure measures shows the resources owned or managed by you. It includes resources in Folders and systems you are an owner of. It includes both active and terminated resources.
Stakeholder to be addressed	Resource and Resource Folder owners
Classification	Master data
Method of measurement	Shows the content of the Portal view "My resources".
Baseline	-
Available to user groups	Resource owners
Configuration options	-

# owned systems

Parameter	Description
KPI name	# owned systems
KPI goal	Give system owners an overview of managed systems.
Priority	90
Short description	This Key Figure measures shows that you are the owner of. It does not include applications.
Stakeholder to be addressed	System owners
Classification	Master data
Method of measurement	Shows the content of the Portal view "My systems".
Baseline	-
Available to user groups	System owners
Configuration options	-

# identities with violations pending evaluation

Parameter	Description
KPI name	# identities with violations pending evaluation
KPI goal	Give an overview of outstanding Violations.
Priority	40
Short description	This Key Figure measures the number of Assignments that is in violation to a Constraint policy but have not been evaluated yet.
Stakeholder to be addressed	IGA Team
Classification	Risk & Compliance
Method of measurement	Measures assignments in the Role and Policy Engine that has a violation that is pending evaluation.
Baseline	-
Available to user groups	Operation administrators
Configuration options	-

# identities with calculation warnings

Parameter	Description
KPI name	# identities with calculation warnings
KPI goal	Give an overview of the status of the Role and Policy Engine.
Priority	50
Short description	This Key Figure counts the identities for which the Role and Policy Engine reported a warning.
Stakeholder to be addressed	IGA Team
Classification	Operations
Method of measurement	Identities with a calculation warning in the Role and Policy Engine.
Baseline	-
Available to user groups	Operation administrators
Configuration options	-

# identities with a calculation error

Parameter	Description
KPI name	# identities with a calculation error
KPI goal	Give an overview of the status of the Role and Policy Engine.
Priority	60
Short description	This Key Figure counts the identities for which the Role and Policy Engine reported an error.
Stakeholder to be addressed	IGA Team
Classification	Operations
Method of measurement	Identities with a calculation error in the Role and Policy Engine.
Baseline	-
Available to user groups	Operation administrators
Configuration options	-

# identities processed within the last 24 hours

Parameter	Description
KPI name	# identities processed within the last 24 hours
KPI goal	Give an overview of the status of the Role and Policy Engine.
Priority	70
Short description	This Key Figure counts the number of identities that have been calculated by the Role and Policy Engine in the last 24 hours.
Stakeholder to be addressed	IGA Team
Classification	Operations
Method of measurement	Identities processed in the Role and Policy Engine in the last 24 hours.
Baseline	-
Available to user groups	Operation administrators
Configuration options	-

# identities pending calculation

Parameter	Description
KPI name	# identities pending calculation
KPI goal	Give an overview of the status of the Role and Policy Engine.
Priority	80
Short description	This Key Figure counts the number of identities that are queued for being processed by the Role and Policy Engine.
Stakeholder to be addressed	IGA Team
Classification	Operations
Method of measurement	Identities in the Role and Policy Engine queue.
Baseline	-
Available to user groups	Operation administrators
Configuration options	-

My work items

Parameter	Description
KPI name	My work items
KPI goal	Give users an overview of his open tasks.
Priority	20
Short description	This Key Figure shows the number of open tasks that you are assigned to.
Stakeholder to be addressed	All users
Classification	My data
Method of measurement	Counts the content of the view "My tasks".
Baseline	-
Available to user groups	All user groups
Configuration options	-

My recent self-service requests

Parameter	Description
KPI name	My recent self-service requests
KPI goal	Give the user an overview to recent activity within Omada Identity.
Priority	30
Short description	This Key Figure shows the number of Self-service requests that you have submitted within the past 30 days.
Stakeholder to be addressed	All users
Classification	My data
Method of measurement	Counts the content of the view "My recent self-service requests".
Baseline	-
Available to user groups	All user groups
Configuration options	-

# identities not enrolled to password reset

Parameter	Description
KPI name	# identities not enrolled to password reset
KPI goal	Give an overview of the level of adoption of the password reset process in the organization. Allows administrators to ensure all identities enroll to password reset.
Priority	300
Short description	This Key Figure shows the number of identities that have not yet enrolled themselves to the self-service password reset service.
Stakeholder to be addressed	IGA Team
Classification	Operations
Method of measurement	Counts the content of the view "Identities not enrolled to password reset".
Baseline	-
Available to user groups	Operation administrators
Configuration options	-

# identities enrolled to password reset

Parameter	Description
KPI name	# identities enrolled to password reset
KPI goal	Give an overview of the level of adoption of the password reset process in the organization.
Priority	310
Short description	This Key Figure shows the number of identities that have enrolled themselves to the self-service password reset service.
Stakeholder to be addressed	IGA Team
Classification	Operations
Method of measurement	Counts the content of the view "Identities enrolled to password reset".
Baseline	-
Available to user groups	Operation administrators
Configuration options	-

Omada Provisioning Service status

Parameter	Description
KPI name	Omada Provisioning Service status
KPI goal	Show the status of Omada Provisioning Service in the dashboard.
Priority	10
Short description	This KPI shows the status of OPS. Green (0) indicates that the status is OK. Yellow (1) indicates that one or more jobs are being retried due to transient failures. Red (2) indicates one or more jobs have failed to be processed. You can also go to each system and check the provisioning status and see individual provisioning jobs.
Stakeholder to be addressed	IGA Team Operation administrators
Classification	Operations
Method of measurement	Shows the result of the Scalar-valued Function "GetDashboard" in the Provisioning Service database.
Baseline	-
Available to user groups	Operation administrators
Configuration options	-

# contractors expiring soon

Parameter	Description
KPI name	# contractors expiring soon
KPI goal	Show the status number of contractors in the dashboard.
Priority	285
Short description	This Key Figure counts the Contractors managed by you that will expire within the next 60 days. Data is sorted by the Valid To column ascending. Contractors with the shortest expiration date are on top of the list.
Stakeholder to be addressed	Managers
Classification	Master data
Method of measurement	Counts contractors that are expiring soon. Already expired contractors are excluded. Contractors without Valid To date set are excluded.
Baseline	-
Available to user groups	Managers
Configuration options	Parameter ContractorsDaysToExpire that is used to configure how many days are counted. Default: 60 days. This is available in the Configuration object Analysis Services Configuration.

# open recertifications

Parameter	Description
KPI name	# open recertifications
KPI goal	Show number of assignments currently being recertified.
Priority	51
Short description	This Key Figure counts assignments included in access review surveys.
Stakeholder to be addressed	IGA Team Auditors Managers
Classification	Recertification
Method of measurement	Assignments in the Data Warehouse which have been included in access review surveys, regardless of whether the answer has been submitted or not. Assignments which are included in multiple surveys are only counted once.
Baseline	-
Available to user groups	System owners Auditors Managers (filter on managed identities/context)
Configuration options	-

# open recertification campaigns

Parameter	Description
KPI name	# open recertification campaigns
KPI goal	Show number of access review surveys currently in progress.
Priority	301
Short description	This Key Figure counts identities included in access review surveys.
Stakeholder to be addressed	IGA Team Auditors
Classification	Recertification
Method of measurement	Active identities that are included in access review surveys currently initiated or in progress.
Baseline	-
Available to user groups	Auditors
Configuration options	-

% completed recertifications

Parameter	Description
KPI name	% completed recertifications
KPI goal	Show completion status of running access review surveys.
Priority	303
Short description	This KPI calculates the percentage of completed recertifications in access review surveys.
Stakeholder to be addressed	IGA Team Auditors
Classification	Recertification
Method of measurement	Show completion status of currently running access review surveys by comparing number of answered questions to total number of survey questions.
Baseline	-
Available to user groups	Auditors
Configuration options	-

# identities in active campaigns

Parameter	Description
KPI name	# identities in active campaigns
KPI goal	Show number of identities whose access is being currently reviewed.
Priority	53
Short description	This Key Figure counts identities included in access review surveys.
Stakeholder to be addressed	IGA Team Managers
Classification	Recertification
Method of measurement	Active identities that are included in access review surveys currently initiated or in progress.
Baseline	-
Available to user groups	Managers
Configuration options	-

# resources in recertification campaigns

Parameter	Description
KPI name	# resources in recertification campaigns
KPI goal	Show number of resources whose access is being currently reviewed.
Priority	53
Short description	This Key Figure counts resources included in access review surveys.
Stakeholder to be addressed	IGA Team
Classification	Recertification
Method of measurement	Resources that are included in access review surveys currently in progress.
Baseline	-
Available to user groups	System owners
Configuration options	-

# high risk identities in recertification campaigns

Parameter	Description
KPI name	# high risk identities in recertification campaigns
KPI goal	Show number of identities with high risk classification which are currently being reviewed.
Priority	52
Short description	This Key Figure counts high risk identities included in access review surveys.
Stakeholder to be addressed	IGA Team Auditors Managers
Classification	Recertification
Method of measurement	High risk identities that are included in access review surveys currently initiated or in progress. Recertification of assignments in Data Warehouse are included.
Baseline	-
Available to user groups	Managers Auditors
Configuration options	-

# high risk resources in recertification campaigns

Parameter	Description
KPI name	# high risk resources in recertification campaigns
KPI goal	Show number of resources with high risk classification which are currently being reviewed.
Priority	52
Short description	This Key Figure counts high risk resources included in access review surveys.
Stakeholder to be addressed	IGA Team Auditors
Classification	Recertification
Method of measurement	High risk resources that are included in access review surveys currently initiated or in progress. Recertification of assignments in Data Warehouse are included.
Baseline	-
Available to user groups	System owners Auditors
Configuration options	-

% Access Requests completed within day

Parameter	Description
KPI name	% Access Requests completed within day
KPI goal	Show the percentage of completed Access Requests out of all requested accesses within 24 hours.
Priority	350
Short description	This KPI shows the percentage of completed Access Requests out of all requested accesses within 24 hours. The time range of Access Requests is 180 days.
Stakeholder to be addressed	Auditors Managers System owners
Classification	Process efficiency
Method of measurement	Completed Access Requests are Access Requests where the approval process has been completed. This KPI shows the percentage of Access Requests completed within 24 hours.
Baseline	-
Available to user groups	Managers System owners Auditors
Configuration options	-

% Access Requests completed within week

Parameter	Description
KPI name	% Access Requests completed within week
KPI goal	Show the percentage of completed Access Requests out of all requested accesses within 7 days.
Priority	352
Short description	This KPI shows the percentage of completed Access Requests out of all requested accesses within 7 days. The time range of Access Requests is 180 days.
Stakeholder to be addressed	Auditors Managers System owners
Classification	Process efficiency
Method of measurement	Completed Access Requests are Access Requests where the approval process has been completed. This KPI shows the percentage of Access Requests completed within 7 days.
Baseline	-
Available to user groups	Managers System owners Auditors
Configuration options	-

% Access Requests completed within month

Parameter	Description
KPI name	% Access Requests completed within month
KPI goal	Show the percentage of completed Access Requests out of all requested accesses within 7 days.
Priority	354
Short description	This KPI shows the percentage of completed Access Requests out of all requested accesses within 30 days. The time range of Access Requests is 180 days.
Stakeholder to be addressed	Auditors Managers System owners
Classification	Process efficiency
Method of measurement	Completed Access Requests are Access Requests where the approval process has been completed. This KPI shows the percentage of Access Requests completed within 30 days.
Baseline	-
Available to user groups	Managers System owners Auditors
Configuration options	-

# Access Requests completed within day

Parameter	Description
KPI name	# Access Requests completed within day
KPI goal	Show the number of completed Access Requests out of all requested accesses within 24 hours.
Priority	356
Short description	This KPI shows the number of completed Access Requests out of all requested accesses within 24 hours. The time range of Access Requests is 180 days.
Stakeholder to be addressed	Auditors Managers System owners
Classification	Process efficiency
Method of measurement	Completed Access Requests are Access Requests where the approval process has been completed. This KPI shows the percentage of Access Requests completed within 24 hours.
Baseline	-
Available to user groups	Managers System owners Auditors
Configuration options	-

# Access Requests completed within week

Parameter	Description
KPI name	# Access Requests completed within week
KPI goal	Show the number of completed Access Requests out of all requested accesses within 7 days.
Priority	358
Short description	This KPI shows the number of completed Access Requests out of all requested accesses within 7 days. The time range of Access Requests is 180 days.
Stakeholder to be addressed	Auditors Managers System owners
Classification	Process efficiency
Method of measurement	Completed Access Requests are Access Requests where the approval process has been completed. This KPI shows the percentage of Access Requests completed within 7 days.
Baseline	-
Available to user groups	Managers System owners Auditors
Configuration options	-

# Access Requests completed within month

Parameter	Description
KPI name	# Access Requests completed within month
KPI goal	Show the number of completed Access Requests out of all requested accesses within 30 days.
Priority	360
Short description	This KPI shows the number of completed Access Requests out of all requested accesses within 30 days. The time range of Access Requests is 180 days.
Stakeholder to be addressed	Auditors Managers System owners
Classification	Process efficiency
Method of measurement	Completed Access Requests are Access Requests where the approval process has been completed. This KPI shows the percentage of Access Requests completed within 30 days.
Baseline	-
Available to user groups	Managers System owners Auditors
Configuration options	-

% Access Request questions completed within day

Parameter	Description
KPI name	% Access Request questions completed within day
KPI goal	Show percentage of Access Request questions completed within a day of all questions within a time range from initiation.
Priority	362
Short description	This KPI shows the number of completed Access Request questions out of all questions within 24 hours. The time range of Access Requests is 180 days.
Stakeholder to be addressed	Auditors Managers System owners
Classification	Process efficiency
Method of measurement	Access Request questions are survey questions that occur in the resource assignment approval process. One question is usually a combination of one identity and one resource from Access Request. It depends on the approval process. Access Request can have zero questions or more if the approval process has many steps. Not answered questions are not counted. Day is counted as 24 hours.
Baseline	-
Available to user groups	Managers System owners Auditors
Configuration options	-

% Access Request questions completed within week

Parameter	Description
KPI name	% Access Request questions completed within week
KPI goal	Show the percentage of Access Request questions completed within a week of all questions within a time range from initiation.
Priority	364
Short description	This KPI shows the percentage of completed Access Request questions out of all questions within 7 days. The time range of Access Requests is 180 days.
Stakeholder to be addressed	Auditors Managers System owners
Classification	Process efficiency
Method of measurement	Access Request questions are survey questions that occur in the resource assignment approval process. One question is usually a combination of one identity and one resource from Access Request. It depends on the approval process. Access Request can have zero questions or more if the approval process has many steps. Not answered questions are not counted. Week is counted as 7 calendar days.
Baseline	-
Available to user groups	Managers System owners Auditors
Configuration options	-

% Access Request questions completed within month

Parameter	Description
KPI name	% Access Request questions completed within month
KPI goal	Show percentage of Access Request questions completed within a month of all questions within a time range from initiation.
Priority	366
Short description	This KPI shows the percentage of completed Access Request questions out of all questions within 30 days. The time range of Access Requests is 180 days.
Stakeholder to be addressed	Auditors Managers System owners
Classification	Process efficiency
Method of measurement	Access Request questions are survey questions that occur in the resource assignment approval process. One question is usually a combination of one identity and one resource from Access Request. It depends on the approval process. Access Request can have zero questions or more if the approval process has many steps. Not answered questions are not counted. Month is counted as 30 calendar days.
Baseline	-
Available to user groups	Managers System owners Auditors
Configuration options	-

# Access Request questions approved within day

Parameter	Description
KPI name	# Access Request questions approved within day
KPI goal	Show the number of completed Access Request questions of all answered within 24 hours.
Priority	368
Short description	This KPI shows the number of approved Access Request questions out of all questions within 24 hours. The time range of Access Requests is 180 days.
Stakeholder to be addressed	Auditors Managers System owners
Classification	Process efficiency
Method of measurement	Approved Access Requests questions are questions that have the approval process finished. This KPI shows the percentage of Access Requests questions approved within 24 hours.
Baseline	-
Available to user groups	Managers System owners Auditors
Configuration options	-

# Access Request questions approved within week

Parameter	Description
KPI name	# Access Request questions approved within week
KPI goal	Show the number of approved Access Request questions of all answered within 7 days.
Priority	370
Short description	This KPI shows the number of approved Access Request questions out of all questions within 7 days. The time range of Access Requests is 180 days.
Stakeholder to be addressed	Auditors Managers System owners
Classification	Process efficiency
Method of measurement	Approved Access Requests questions are questions that have the approval process finished. This KPI shows the percentage of Access Requests questions approved within 7 days.
Baseline	-
Available to user groups	Managers System owners Auditors
Configuration options	-

# Access Request questions approved within month

Parameter	Description
KPI name	# Access Request questions approved within month
KPI goal	Show the number of approved Access Request questions of all answered within 30 days.
Priority	372
Short description	This KPI shows the number of approved Access Request questions out of all questions within 30 days. The time range of Access Requests is 180 days.
Stakeholder to be addressed	Auditors Managers System owners
Classification	Process efficiency
Method of measurement	Approved Access Requests questions are questions that have the approval process finished. This KPI shows the number of Access Request questions approved within 30 days.
Baseline	-
Available to user groups	Managers System owners Auditors
Configuration options	-

# Access Request questions rejected within day

Parameter	Description
KPI name	# Access Request questions rejected within day
KPI goal	Show the number of rejected Access Request questions of all answered within 24 hours.
Priority	374
Short description	This KPI shows the number of rejected Access Requests questions out of all answered questions within 24 hours. The time range of Access Requests is 180 days.
Stakeholder to be addressed	Auditors Managers System owners
Classification	Process efficiency
Method of measurement	Rejected Access Requests questions are questions that have been rejected during the approval process. This KPI shows the number of Access Requests questions rejected within 24 hours.
Baseline	-
Available to user groups	Managers System owners Auditors
Configuration options	-

# Access Request questions rejected within week

Parameter	Description
KPI name	# Access Request questions rejected within week
KPI goal	Show the number of rejected Access Request questions of all answered within 7 days.
Priority	376
Short description	This KPI shows the number of rejected Access Requests out of all answered questions within 7 days. The time range of Access Requests is 180 days.
Stakeholder to be addressed	Auditors Managers System owners
Classification	Process efficiency
Method of measurement	Rejected Access Requests questions are questions that have been rejected during the approval process. This KPI shows the number of Access Requests questions rejected within 7 days.
Baseline	-
Available to user groups	Managers System owners Auditors
Configuration options	-

# Access Request questions rejected within month

Parameter	Description
KPI name	# Access Request questions rejected within month
KPI goal	Show the number of rejected Access Request questions of all answered within 30 days.
Priority	378
Short description	This KPI shows the number of rejected Access Request questions out of all answered questions within 30 days. The time range of Access Requests is 180 days.
Stakeholder to be addressed	Auditors Managers System owners
Classification	Process efficiency
Method of measurement	Rejected Access Requests questions are questions that have been rejected during the approval process. This KPI shows the number of Access Requests questions rejected within 30 days.
Baseline	-
Available to user groups	Managers System owners Auditors
Configuration options	-

% Access Request questions rejected within day

Parameter	Description
KPI name	% Access Request questions rejected within day
KPI goal	Show the number of rejected Access Request questions of all completed within 24 hours.
Priority	380
Short description	This KPI shows the percentage of rejected Access Request questions out of all answered questions within 24 hours. The time range of Access Requests is 180 days.
Stakeholder to be addressed	Auditors Managers System owners
Classification	Process efficiency
Method of measurement	Rejected Access Requests questions are questions that have been rejected during the approval process. This KPI shows the number of Access Requests questions rejected within 24 hours.
Baseline	-
Available to user groups	Managers System owners Auditors
Configuration options	-

% Access Request questions rejected within week

Parameter	Description
KPI name	% Access Request questions rejected within week
KPI goal	Show the percentage of rejected Access Request questions of all answered within 7 days.
Priority	382
Short description	This KPI shows the percentage of rejected Access Request questions out of all answered questions within 7 days. The time range of Access Requests is 180 days.
Stakeholder to be addressed	Auditors Managers System owners
Classification	Process efficiency
Method of measurement	Rejected Access Requests questions are questions that have been rejected during the approval process. This KPI shows the number of Access Requests questions rejected within 7 days.
Baseline	-
Available to user groups	Managers System owners Auditors
Configuration options	-

% Access Request questions rejected within month

Parameter	Description
KPI name	% Access Request questions rejected within month
KPI goal	Show the percentage of rejected Access Request questions of all answered within 30 days.
Priority	384
Short description	This KPI shows the percentage of rejected Access Request questions out of all answered questions within 30 days. The time range of Access Requests is 180 days.
Stakeholder to be addressed	Auditors Managers System owners
Classification	Process efficiency
Method of measurement	Rejected Access Requests questions are questions that have been rejected during the approval process. This KPI shows the number of Access Requests questions rejected within 30 days.
Baseline	-
Available to user groups	Managers System owners Auditors
Configuration options	-

# Open access approvals

Parameter	Description
KPI name	# Open access approvals
KPI goal	The number of Access Requests that are open and have not been completed yet. You can see proper data for the context.
Priority	386
Short description	This KPI shows the number of Access Requests that are open and have not been completed yet. You can see proper data for the context. Managers can see their Access Requests, system owners see their system and auditors the entire company.
Stakeholder to be addressed	Auditors Managers System owners
Classification	Process efficiency
Method of measurement	Access approvals in the Data Warehouse which have been included in access review surveys, regardless of whether the answer has been submitted or not. Access approvals which are included in multiple surveys are only counted once.
Baseline	-
Available to user groups	Managers System owners Auditors
Configuration options	-